Why are we launching a new member portal? 

We are transitioning to a new membership management system, Novi AMS, to provide a more user-friendly experience and make it easier for members to manage their accounts, register for events, renew memberships, and access member benefits online.  

What is Novi AMS? 

Novi AMS is an association management system designed specifically for membership organizations. It allows members to manage their information, memberships, event registrations, purchases, and payments through a secure online portal.  

How do I access the new member portal? 

Go to https://members.nonprofitwa.org/member-compass.  You can also visit our main website and click Member Portal under the Membership menu drop down. You will be directed to the new portal where you can sign in or create your account if this is your first time accessing the new system.  

Once you are logged in, you will have access to your Member Compass Dashboard that is customized to you and your membership type, including not-yet-members! Depending on your membership type, you will also be able to access member pricing on events and other purchases, and member only resources.  

I am a current member. Do I need to create a new account?

We are transitioning away from our previous event management system, where you may have had an account. If you have been actively engaged with NAWA by attending events in 2025 or 2026, or are the membership contact for your organization, a new account has been created for you and you just need to reset your password. If it has been a while since you have engaged with us, you can create a new account now!  

• Click here to create an account, or check if you already have one. Enter your email address. If an account was created for you, you will get a message prompting you to reset your password. 
• If you do not have an account, continue entering your information to create an account. 
• We may have old information on file for you. Don’t worry about duplicating your profile – we can always fix that. 

What can I do in the new portal? 

Members can: 

• Update contact information 
• Renew memberships 
• Pay invoices securely online 
• Register for events 
• View event registrations 
• Access member only resources 
• Access purchase and payment history 
• Manage communication preferences 
• Update company and staff information – limited to people with management access 

How do I update my profile information? 

After logging in, navigate to your profile section and make any needed updates. Keeping your information current helps ensure you receive important membership communications and benefits.  

If you have management access for your organization, you will also be able to update your company’s profile. 

How do I renew my membership?

If you are the primary contact or billing contact for your organization,  you can complete your renewal securely online. Once logged in, you’ll see your membership status. When it is time to renew, you will receive a notification and invoice for renewal. If your membership expires, you will see the option to renew on your Member Compass dashboard. You will also have the option to set up auto-pay to keep your membership active automatically in the Payments tab of your member Compass.

If you are not yet a member, you can learn more and join here.

I represent an organization. Can I manage multiple employees?

Yes. Designated people with management access for an organization can manage people associated with thier organization and membership information. If you have management access, you will see Company and People sections in your Member Compass dashboard. Please contact us if you need to update who has management access for your organization.  

Will my membership history transfer to the new system? 

If your organization has had an active NAWA membership in 2025 or 2026 your membership information will transfer to the new system. If you have not had an active NAWA membership, but employees or volunteers from your organization have been engaged with NAWA you may see some of your history.  

If you have any questions, please contact us. 

Can I register for events through the portal? 

Yes. You can browse upcoming events, register online, and view their registration history within the portal. When logged in, member pricing on events will automatically apply for current members!  

Is my personal information secure? 

Novi AMS uses secure, cloud-based technology and account-level authentication to help protect member information. Members should keep their passwords confidential and use a strong password for their account. 

What if I have trouble logging in? 

Try using the Reset Password link on the login page. If you continue to experience issues, please contact [email protected] and we’ll be happy to assist you. 

Who should I contact for help?

We know there will be some hiccups as we make this change, so please reach out to us with any questions or difficulties. We’re here to help make your transition to the new portal as smooth as possible. 

If you have questions about become a member, renewing your membership, or accessing member benefits through the new portal, please contact [email protected].  

If you are not a member and have questions about the new portal, such as registering for events, please contact [email protected].